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  1. #11
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by The_Slurm View Post
    Hi,

    I have a rake tracking with Betfair on the OG network. I created a new account on Ipoker network before the shutoff deadline (and the two accounts are linked). I have played a few raked hands on the new iPoker skin. I note that, RtR, doesn't appear top be tracking it.

    Any idea why?


    Thanks
    Hey T_S

    It's probably because you had to create a new screen name on iPoker when you signed up there I am guessing?

    If you visit this page and jump to Step 3 on the sign up instructions you can enter your screen name there and then Send Details

    https://www.raketherake.com/betfair-ipoker-rakeback

    Hope that helps but let me know if that's not it...
    Best wishes

    Johnny

    Skype: rakeback1


  2. #12
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    I am not receiving any rakeback from the ipoker betfair. I was dong so when on the ongame network. I have registered the new player name yet nothing happens. I did al this ages ago but have only just started playing there recently. Any ideas?

    DBF'd is the player name on ipoker

  3. #13
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by The_Slurm View Post
    I am not receiving any rakeback from the ipoker betfair. I was dong so when on the ongame network. I have registered the new player name yet nothing happens. I did al this ages ago but have only just started playing there recently. Any ideas?

    DBF'd is the player name on ipoker
    Hiya T_S

    In the reports we get you show up as

    DBFd

    i have changed it in our system to reflect that. Now you should see rake
    Best wishes

    Johnny

    Skype: rakeback1


  4. #14
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    Cheers Johnny!

  5. #15
    Junior Member
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    Apr 2011
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    Hi,

    I've only recently just started playing on iPoker (Betfair) and just wondered when the rakeback is credited to the account. iirc it's first and third Thursday of the month? So I should be receiving it tomorrow?

    Cheers,

  6. #16
    Moderator RTR Victoria's Avatar
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    Mar 2011
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    Quote Originally Posted by The_Slurm View Post
    Hi,

    I've only recently just started playing on iPoker (Betfair) and just wondered when the rakeback is credited to the account. iirc it's first and third Thursday of the month? So I should be receiving it tomorrow?

    Cheers,
    Hello,

    As you are on the old Betfair rakeback program payments will be credited to your poker account on the 1st and 3rd Thursday of the month.

    Payment tomorrow will covered earnings between February 1st and 18th.

    Please let me know if you have any questions.
    Best wishes

    Victoria


  7. #17
    Junior Member
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    Apr 2011
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    Hi Victoria,

    Thanks for quick response.

    I've yet to receive any rakeback (from January) for this account - as far as I can determine from Betfair's account statements. The rake race winnings shows up but nothing else has been credited to my account.

    Thanks,

  8. #18
    Moderator RTR Victoria's Avatar
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    Quote Originally Posted by The_Slurm View Post
    Hi Victoria,

    Thanks for quick response.

    I've yet to receive any rakeback (from January) for this account - as far as I can determine from Betfair's account statements. The rake race winnings shows up but nothing else has been credited to my account.

    Thanks,
    Hello,

    I have contacted Betfair and requested details of your January payments.

    I will get back to you as soon as I receive their response.

    Thank you for your patience.
    Best wishes

    Victoria


  9. #19
    Moderator RTR Victoria's Avatar
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    Mar 2011
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    Quote Originally Posted by The_Slurm View Post
    Hi Victoria,

    Thanks for quick response.

    I've yet to receive any rakeback (from January) for this account - as far as I can determine from Betfair's account statements. The rake race winnings shows up but nothing else has been credited to my account.

    Thanks,
    Hello,

    Thank you for your patience.

    Betfair have informed us that the reason you did not receive rakeback is because you are part of the Loyalty Program.

    While you migrated before the cut –off date I’m afraid that because your account was inactive your rakeback expired.

    I have updated your rake tracker to reflect this.

    You can find details of the Loyalty Program at https://www.raketherake.com/betfair-ipoker-rakeback

    You will need to exchange your points for cash via Betfair.

    Please let me know if you have any questions.
    Best wishes

    Victoria


  10. #20
    Junior Member
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    Apr 2011
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    Hi Victoria,

    Well that blows. I always thought once the rakeback was set up, it was done for life of the account. I'm surprised it expired so quickly too.

    Looking at their cash/VPP rewards scheme is miserly. Instead of receiving $90(for rake from jan/feb) I'm getting $23.

    Do you have an email address of someone I can moan to over at Betfair?

    Cheers,

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