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  1. #1
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    Bcp

    I created an account at BCP last week , I was able to log in and play in the on demand freerolls , but was having issues trying to update my personal info . I ended up giving up trying to update the info logged out and tried logging in the next day but I kept getting "invalid email of username" message . I wrote down my PW and stuff on a piece of paper so I know I'm not entering the wrong PW , but it's just not letting me log into the site. I tried contacting BCP security support on numerous occasions in the last week or so , but , have got absolutly no response from them what so ever . Could someone please help me with this issue , I am tracked to you guys and would like to play in your games on that site.My user name there is RTRKingMidas ..PLEASE HELP!!!!
    Pocket Aces are Garbage!!!!!

  2. #2
    Moderator RTR Cooper's Avatar
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    Quote Originally Posted by 1972KingMidas View Post
    I created an account at BCP last week , I was able to log in and play in the on demand freerolls , but was having issues trying to update my personal info . I ended up giving up trying to update the info logged out and tried logging in the next day but I kept getting "invalid email of username" message . I wrote down my PW and stuff on a piece of paper so I know I'm not entering the wrong PW , but it's just not letting me log into the site. I tried contacting BCP security support on numerous occasions in the last week or so , but , have got absolutly no response from them what so ever . Could someone please help me with this issue , I am tracked to you guys and would like to play in your games on that site.My user name there is RTRKingMidas ..PLEASE HELP!!!!
    Hi 1972KingMidas,
    Thanks for your message. Sorry to hear you are having trouble.
    As I am sure you will appreciate, Poker Rooms do not divulge the personal account details of their players. However, I have emailed our contact there and passed your comments on to see if they can help. We will let you know as soon as we hear back.
    Best wishes

    Cooper


  3. #3
    Moderator RTR Cooper's Avatar
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    Quote Originally Posted by RTR Cooper View Post
    Hi 1972KingMidas,
    Thanks for your message. Sorry to hear you are having trouble.
    As I am sure you will appreciate, Poker Rooms do not divulge the personal account details of their players. However, I have emailed our contact there and passed your comments on to see if they can help. We will let you know as soon as we hear back.
    Hi 1972KingMidas,
    Could you try logging in again but use your email address instead of your screen name? I heard back from BCP and apparently this is usually the problem when people get the 'invalid username' message.
    Please let me know how you get on.
    Best wishes

    Cooper


  4. #4
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    so when a new user tries to sign up through raketherake or one of the affiliates, and he goes back to step 4 to enter his black chip info and it asks for both nickname and username, is the username really the email address?

  5. #5
    Moderator RTR Cooper's Avatar
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    Quote Originally Posted by zingbust View Post
    so when a new user tries to sign up through raketherake or one of the affiliates, and he goes back to step 4 to enter his black chip info and it asks for both nickname and username, is the username really the email address?
    Hi zingbust,
    Thanks for your message.
    Yes, when returning to submit your BCP details in step 3 of our signup process, the 'Username' field refers to the name you use to log in to the BCP software which I believe is your email address. However, this second field is no longer required by us to verify your account so we have removed it.
    I hope this helps. Please feel free to contact us if you have any further questions.
    Best wishes

    Cooper


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