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  1. #1
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    Pokerheaven rake race & rake chase

    I just noticed you have both race and chase in same time. So can I opt in both or do i have to choose only 1 promotion from 2?

    Also would notice you that i tried contact you from contact form but noticed you dont read it or it doesnt work at all.

  2. #2
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by ihannemies View Post
    I just noticed you have both race and chase in same time. So can I opt in both or do i have to choose only 1 promotion from 2?

    Also would notice you that i tried contact you from contact form but noticed you dont read it or it doesnt work at all.
    Hey ihannemies

    Thanks for the post. You can take part in both promotions at the same time.


    I will ask someone to check the contact form
    Was there a particular subject you were selecting? Maybe one of the options is broken

    Thanks for your help in advance
    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
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    Thanks. Now trying to catch you via this forum again. Because I made retag request to PHeaven. There was notice it may take 2-3 working day, but i got after that email that i might take 5-7 working days. Nobody contaced me during 7 business days, so i threw your support admin@raketherake.com with email asking whats up with my case. Wait 4 days more and got no answers again. I have checked my junkmail 2 times every day. Are you interested at all?

  4. #4
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by ihannemies View Post
    Thanks. Now trying to catch you via this forum again. Because I made retag request to PHeaven. There was notice it may take 2-3 working day, but i got after that email that i might take 5-7 working days. Nobody contaced me during 7 business days, so i threw your support admin@raketherake.com with email asking whats up with my case. Wait 4 days more and got no answers again. I have checked my junkmail 2 times every day. Are you interested at all?
    Hey ihannemies,

    It was a holiday on Monday here so since you emailed late Friday then hence we only got back to work today. Still that is no excuse for the length of time that this retag request is taking. I have asked someone to look into it for you ASAP. We have requested this from Heaven several times but are not getting a response.
    We will try a different route! Apologies
    Best wishes

    Johnny

    Skype: rakeback1


  5. #5
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    Thanks Johnny After your response felt like things are going on, and got even confirmation that I got my account under RTR tracking. And I started playing and generating rake for me and RTR

    Now my problem have been that my rake is not tracking at all to my account summary. I already emailed on monday to Rachel that i have this problem (and in case she says RTR doesnt record it from weekends, i told her also that i cant see my rake at all, even before weekend games). So surprise Rachel answered that unfortunately you dont track rake on weekend. So problem is still going on. I sent second email on monday to her but she havent responded.

    2. Actually though my rake doesnt show up in my RTR account summaries i noticed that part of it can be seen with my RTR account number in May rake chase leaderboard. But of course only so low amount that i dont win even bottom gadget. I generated rake anyway much more than amount it shows.

    3. June Gadget race leaderboard doesnt show my rake at all. Though it shows other players rake. And I have played since first minutes, hours etc....

    I'm really close to stop playing, and actually i havent since tuesday. Because i just cant trust my rake is updated correctly. Not motivated to race at all in this conditions. PLEASE can you do something?

  6. #6
    Administrator RakeTheRake's Avatar
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    I know the problem

    You have your screen name listed and not your Heaven PIN!

    We will fix it - should be good now!

    Best wishes

    Johnny

    Skype: rakeback1


  7. #7
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    No actually thats maybe part of the problem. Real problem is that all the times my rake is decreasing when it transfers to your tracking. And even from tracking to leaderboard. For example I have generated 121,34$ rake in this month. BUT my RTR rake tracking says i have collected 75,6$. And rake chase leaderboard says i have generated 77$ this month. I havent played since tuesday so i doubt its not because of delay...

    In may i played only few days, generated rake around 400 at least, but your leaderboard (last update 29 in may) says only 153$ and my RTR tracking says i have generated 83$.

    Your tracking is broken! If you want me to play here and you cant offer REAL stats, make it show increase amount - not decreased! Half of my rake is gone with the wind...

    Your deal is good, but if it doesnt work its a not good. And broken is worse for your reputation than no deal at all...

  8. #8
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by ihannemies View Post
    No actually thats maybe part of the problem. Real problem is that all the times my rake is decreasing when it transfers to your tracking. And even from tracking to leaderboard. For example I have generated 121,34$ rake in this month. BUT my RTR rake tracking says i have collected 75,6$. And rake chase leaderboard says i have generated 77$ this month. I havent played since tuesday so i doubt its not because of delay...

    In may i played only few days, generated rake around 400 at least, but your leaderboard (last update 29 in may) says only 153$ and my RTR tracking says i have generated 83$.

    Your tracking is broken! If you want me to play here and you cant offer REAL stats, make it show increase amount - not decreased! Half of my rake is gone with the wind...

    Your deal is good, but if it doesnt work its a not good. And broken is worse for your reputation than no deal at all...
    Hi thanks for that.

    Firstly the stats we display are the stats we get from Heaven so if there is a problem then it is at their end. And of course if there is a problem then you should contact our support and let them know what you think it is.

    The first issue of not tracking occurred because you hadn't input the right information. We have now fixed that and we are willing to try and help with the stats problem.

    So at the moment the May stats are delayed from Heaven. But more importantly you should be able to see what you are being paid The correct amount by PokerHeaven in terms of rakeback?

    If that is fine then the incorrect stats on our site are irrelevant.
    IN addition we do not pay out any rake prizes till we are 100% sure that all stats are correct so you will not lose out there.

    Going forward if you have a problem with the stats specifically please approach it like other would and contact our team here and they will try to help you.

    Thank you
    Best wishes

    Johnny

    Skype: rakeback1


  9. #9
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    Actually i get all information from pokerheaven correctly. Just your stats are incorrect. In first i thought there is something wrong also in pokerheaven data. But when i inspected things more deeply all mistakes come from you.

    Secondly i did my input 100% correct. Dont even try to put these things out from YOUR resposibility.

    Pokerheaven rake gadget race counts only about half of my actual rake. Im very sure all you customers have same thing, so i recommend you check it. They dont like to pay you as they promise. Thats why they dont like to aswer me or handle things because RAKETHERAKE loses money (but only as much as they have promised to pay you and they dont pay). They dont like to hold their contract with their customers. They have said many times its my fault, and i have proved every time they lie. They have tried like dozen excuses, and i have proved all wrong. Ive got couple of times a dialog with pathological lier and a scammer in my life. And dialogue have been gone 100% same as with raketherake.

    But finally when they tried like 10 answers they finally invented excuse i cant prove 100% wrong. They told me that raketherake gets paid on "true value rake" which is essentially higher if player is losing, and lower if player is winning. So in words they calculate our rake totally arbitrary as they get best benefit. And it have nothing to do with rake you have actually paid. But they dont get actual rake we pay. That must been for months so YOU GUYS HAVE LOST A LOT of things, you've raked much more. Well im a losing player and still Raketherake shows only half of my rake in rake gadget race (updated today).

    Ive played internet poker over 10 years, have been customer of many affiliates. I know what i am talking about. Dont reply BEFORE rakes are counted 100% correctly. Thank you.

  10. #10
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by ihannemies View Post
    Actually i get all information fro........ Thank you.
    OK firstly we'll reply when we want but thank you for the advice!
    No the rake data is not our fault. We display what we are sent.
    We will ask Heaven to check that the data thy are sending us for the gadget race. It sounds like that since they dropped onGame the report is displaying True Value instead of gross rake for the chase.

    Also I told you about True Value rake in an email on the 5th June. Although they use this for the purpose of paying affiliates, the rakeback the player gets is still based on gross rake.

    I've deleted some parts of your post as they are insulting and offensive. We are trying to help you out here.

    The True Value thing does NOT affect you at all so you have not lost out on any rakeback.
    And as mentioned we are getting them to check the gadget data.

    When we have an update we will adjust the race as necessary.
    Best wishes

    Johnny

    Skype: rakeback1


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