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  1. #1
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    Paddy power rakeback issues

    During my time at paddy power poker (a little over 50 days) I have raked $1478 the majority of it this month, with 45% rb, and about 400 of it under 35% rb, so $485 of 45% and, $140 from the rest, this should total $625 rakeback, so far I have received only $440, so not factoring in the missing $185 I have bigger issues, the current sign up offer states, Upto 72% , this means 45% rb + 27% bonus my account has now been tagged as "elite vip 13" and can no longer earn points which means that my deposit bonus is no longer clearing. I asked paddy power online chat who told me this is a affiliate problem to ask and told me I should of signed up as per standard and wouldn't have this problem, any help would be truely apprectiated. as is i am a ) missing over $185 of rb according to the base deal, and now am b) 190eur short of my cleared deposit bonus.

    I have emailed support but have yet to have a reply so thought I'd post here for help.

    Many thanks Greg ( nutzcrackr)

  2. #2
    Administrator RakeTheRake's Avatar
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    Hi Greg

    Seems you email came in 22 minutes before your post

    Give us a little time to answer!

    The team will look into it.
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  3. #3
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    Hi, that didn't mean to sound like that, I posted here so that I can get feedback and advice from players etc maybe I missed something, thus I sent an email and made this thread, didn't mean they haven't replied in 22 minutes so I better make a thread. But yes thanks for the reply here and im sure you and your guys will resolve everything for me eventually.

  4. #4
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by Nutzcrackr View Post
    Hi, that didn't mean to sound like that, I posted here so that I can get feedback and advice from players etc maybe I missed something, thus I sent an email and made this thread, didn't mean they haven't replied in 22 minutes so I better make a thread. But yes thanks for the reply here and im sure you and your guys will resolve everything for me eventually.
    LOL! Understood and no probs
    Have a good evening
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  5. #5
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    The other issue I have is that I have tracked nearly $1400 of rake, over 25k points at 20 a $ , it stopped counting the last 2-3k points as was assigned vip elite 13! most of it in may, which means that it hasn't tracked a large portion of the rake properly either, I can't play till this issue is addressed. should be 10k points off fully cleared bonus, but nope on that either. I understand that you guys are trying your best, But I am confused and worried! I am trying to be patient, but poker playing at the moment is my sole income so not playing for 3 days is damaging in a month that I have already had about a week of due to hospitalization. many thanks Greg.

    cliffs tldr: How is it getting along? many thanks!

  6. #6
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    received a lovely email from Victoria, who has sorted it out for me, this thread can be closed and deleted, many thanks Greg.

  7. #7
    Moderator RTR Victoria's Avatar
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    Hi Greg,

    I have sent you an email with some details from Paddy Power.
    Best wishes

    Victoria



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  8. #8
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    I can now confirm that my total point count for paddy power should be 33622 (33500 required to unlock full bonus) so when ever they get round to assigning the last 190eur worth great, thanks for all your help.

    This is $1681 total rake, and i think the rb is up to date as of yesterday, so again thanks when the site sorts out the deposit bonus for me.

    I sent you a follow up email earlier Victoria, the points total here is the correct counted and up to date as of after today's session. The other questions I asked by email are still relevant.

  9. #9
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by Nutzcrackr View Post
    I can now confirm that my total point count for paddy power should be 33622 (33500 required to unlock full bonus) so when ever they get round to assigning the last 190eur worth great, thanks for all your help.

    This is $1681 total rake, and i think the rb is up to date as of yesterday, so again thanks when the site sorts out the deposit bonus for me.

    I sent you a follow up email earlier Victoria, the points total here is the correct counted and up to date as of after today's session. The other questions I asked by email are still relevant.
    hi Nutz

    The team will be back in on Tuesday as there's a holiday here Monday

    Have a good weekend
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  10. #10
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    Hi guys, hope you all enjoyed your holiday Monday, any news from paddy power yet? Thanks.

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