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  1. #1
    Junior Member
    Join Date
    Aug 2016
    Posts
    1

    Winner Poker rakeback from not received

    Hi,

    I am very concerned about the fact that there is no update in my RTR Account
    and that my rakeback of 60% isn't transferred to my poker account today.

    Rakeback Payments: Rakeback paid directly to your poker account every week. (The payment is made every Wednesday for the previous Monday till Sunday).

    Referral number: 1155833

    Could you please sort this out.

    Regards,

    Eric

  2. #2
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by mellowmack View Post
    Hi,

    I am very concerned about the fact that there is no update in my RTR Account
    and that my rakeback of 60% isn't transferred to my poker account today.

    Rakeback Payments: Rakeback paid directly to your poker account every week. (The payment is made every Wednesday for the previous Monday till Sunday).

    Referral number: 1155833

    Could you please sort this out.

    Regards,

    Eric
    Hey Eric

    The forum isn't really for support as requests can get missed/lost

    So i have sent you an email asking for some more information.

    Please get back to me via mail when you can

    TY
    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Mystery solved!

    You gave us your login name and not the screen name as requested in the sign up instructions.

    I have changed it for you now.

    As for your rakeback - the payment requests have been made but they come out of Israel and it is the middle of Yom Kippur so payments might be delayed a couple of days

    Please bear with them


    TY
    Best wishes

    Johnny

    Skype: rakeback1


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