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  1. #1
    Junior Member
    Join Date
    Jun 2016
    Posts
    16

    Unhappy coral poker wrong rakeback and rake race count

    Hello!

    First off, sorry for double thread, the first on i opened was broken i think because i put / in the title and your site generates url links with name of the thread so it bugged.

    Here is my "problem".
    The count is wrong for more than a week now.
    So here we go, first i want to show you proof of my generated rake\coral points. You can see on this screenshot that i generated more than 7500 points (750+ rake). For every 10 pounds released you need 1500 points. So as you see i released 50 pounds so 5x1500. On your site it shows that i only generated 5900 points so its way off.
    bonus.png

    Now for the rakeback, i know its RPV but then as i am a loosing player and i made only deposits in last 2 months without withdraws i should get more than 30% flat rakeback as its stated by RPV method. But here on your site it shows i only generated $358.51 so again its way off. Im sure that under this method i should
    get more than 30% if i only lose money and deposit on site. At least as i understand the method as is explained. And previous months i played i always recieved more than 30% but i played less, but now when i played more i get f*c*ed.
    Here is my transaction history screenshot on coral poker for the last 2 months.
    deposits.png

    I hope you can look into it and fix this "problem".
    Thank you very much.

  2. #2
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by IamKhaleesi View Post
    Hello!

    First off, sorry for double thread, the first on i opened was broken i think because i put / in the title and your site generates url links with name of the thread so it bugged.

    Here is my "problem".
    The count is wrong for more than a week now.
    So here we go, first i want to show you proof of my generated rake\coral points. You can see on this screenshot that i generated more than 7500 points (750+ rake). For every 10 pounds released you need 1500 points. So as you see i released 50 pounds so 5x1500. On your site it shows that i only generated 5900 points so its way off.
    bonus.png

    Now for the rakeback, i know its RPV but then as i am a loosing player and i made only deposits in last 2 months without withdraws i should get more than 30% flat rakeback as its stated by RPV method. But here on your site it shows i only generated $358.51 so again its way off. Im sure that under this method i should
    get more than 30% if i only lose money and deposit on site. At least as i understand the method as is explained. And previous months i played i always recieved more than 30% but i played less, but now when i played more i get f*c*ed.
    Here is my transaction history screenshot on coral poker for the last 2 months.
    deposits.png

    I hope you can look into it and fix this "problem".
    Thank you very much.
    Hiya

    The best thing to do is to contact our support team here they will try to help you.

    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
    Junior Member
    Join Date
    Jun 2016
    Posts
    16
    Well the last time I used that i never got a response. But I will try again i guess.

  4. #4
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by IamKhaleesi View Post
    Well the last time I used that i never got a response. But I will try again i guess.
    Hiya

    We ALWAYS reply to emails at support.


    So please do remember to check your spam/junk.

    Also I should add that our team were last in the office on the 23rd Dec
    So stats would have been updated for the 22nd...for most rooms...but almost nothing since.

    However they are back in the office tomorrow
    Best wishes

    Johnny

    Skype: rakeback1


  5. #5
    Junior Member
    Join Date
    Jun 2016
    Posts
    16
    It could be that. Anyways, happy new year.

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