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  1. #1
    Junior Member
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    how do i reconcile my Cake rakeback?

    Last month my RTR account said i had around $71in rake coming, and only around 35$ was payed in rake back to my cake account.. This month my RTR account says im owed $42.08 and only $7.80 was payed, just today into my cake account...thats a 50% and 75% diff on what im owed...what the heck gives? i wanted to make sure i was seeing this right so i had no money in my account for this month and today only $7.80 of the $42.08 was put in my account of rake back owed..looks like theft to me

  2. #2
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    Now I am no rocket scientist but I'm guessing this is what happened. The rakeback in your rtr account is for the whole month. Cake pays rake weekly so today you would've only got the last weeks rakeback. I'm guessing last wednesday u got about $7 as the two before that. Check your account history in the cake cashier for the last few wednesdays and I bet it's in there Under VIPPAY.
    Last edited by matt.j458; Thu 29th Sep 2011 at 04:07.

  3. #3
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by matt.j458 View Post
    Now I am no rocket scientist but I'm guessing this is what happened. The rakeback in your rtr account is for the whole month. Cake pays rake weekly so today you would've only got the last weeks rakeback. I'm guessing last wednesday u got about $7 as the two before that. Check your account history in the cake cashier for the last few wednesdays and I bet it's in there Under VIPPAY.
    Bingo thanks Matt

    Hi MB

    The Cake rakeback is paid weekly into your Cake account on Wednesday's (for the previous Wed-Tues period). If you check your weekly payments you should see it matches approximately with our monthly stats. I say approximately because the months are not exactly 4 week periods (except for Feb) and so you get overlaps across the starts and ends.

    Hope that helps
    Best wishes

    Johnny

    Skype: rakeback1


  4. #4
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    i just did the math and its off ...rakeback for those two months $77.35 and $53.92=131.27 but the History shows $109.46 was payed for both month combined

  5. #5
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    i just did the math and its off ...rakeback for those two months $77.35 and $53.92=131.27 but the History shows in cake $109.46 was payed for both month combined
    so i was right but math was off about $22 wasn't pay or was removed
    not sure but the numbers are off for what ever reason

    Quote Originally Posted by RakeTheRake View Post
    Bingo thanks Matt

    Hi MB

    The Cake rakeback is paid weekly into your Cake account on Wednesday's (for the previous Wed-Tues period). If you check your weekly payments you should see it matches approximately with our monthly stats. I say approximately because the months are not exactly 4 week periods (except for Feb) and so you get overlaps across the starts and ends.

    Hope that helps

  6. #6
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by MBoyle View Post
    i just did the math and its off ...rakeback for those two months $77.35 and $53.92=131.27 but the History shows $109.46 was payed for both month combined
    Hey MB

    Best thing to do is to contact our support team here
    RakeTheRake: Claim up to 60% Rakeback - Contact Us so they can look in to it for you.
    Best wishes

    Johnny

    Skype: rakeback1


  7. #7
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by MBoyle View Post
    i just did the math and its off ...rakeback for those two months $77.35 and $53.92=131.27 but the History shows in cake $109.46 was payed for both month combined
    so i was right but math was off about $22 wasn't pay or was removed
    not sure but the numbers are off for what ever reason
    OK two things MB

    1) Keep your cool with our CS team - i have just seen your email to them. I would suggest you check your spam/junk email folders

    2) Here is the email they sent you on the 26th Sept breaking down your payments..
    Remember payments are weekly and therefore overlap months etc as we stated earlier

    Hi XXX

    Thank you for your patience

    As you know Cake make weekly payments on Wed for the previous Wed Tues period. As your RTR account displays monthly earnings and Cake makes payments weekly sometimes the weekly payments overlap months.

    According to your RTR account during August you earned $77.35

    We have been in contact with Cake and they have provided us with the following information on payments you received in August:


    Date Amount
    08/03/2011 19:27 5.84
    08/10/2011 20:08 20.33
    8/17/2011 7:02 PM 7.86
    8/24/2011 6:28 PM 13.98
    8/31/2011 6:15 PM 32.28

    Total 80.29

    According to your RTR account during September so far you earned $42.08

    Cake have provided us with the following information on payments you have received in September so far:

    Date Amount
    09/08/2011 15:37 9.8
    9/14/2011 6:29 PM 4.92
    9/21/2011 6:21 PM 20.55

    Total 35.27

    You would not have received a payment on Friday as payments are made on Wednesday.
    The payment you receive this Wednesday will be for your earnings between the period 21-27th September
    As you can see from above all your rakeback has been paid correctly into your poker account.

    I hope that helps. Please feel free to contact me if you have any further questions.

    Kind regards

    Rachel
    Customer Liaisons
    I hope that helps.
    Best wishes

    Johnny

    Skype: rakeback1


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