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  1. #1
    Junior Member
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    Apr 2011
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    Why am I receiving 0% rakeback?

    I had my Carbon Poker account tagged to Rake the Rake and used the promotional code and everything.

    When I log into RTR it shows Carbon Poker under My Poker Rooms, and I have currently earned $45 in rake. Yet I have $0.00 rakeback and next to Carbon Poker it shows a red 0%.

    Did I do something wrong, or does anyone know what is happening
    Any help would be appreciated.

  2. #2
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by njantirice View Post
    I had my Carbon Poker account tagged to Rake the Rake and used the promotional code and everything.

    When I log into RTR it shows Carbon Poker under My Poker Rooms, and I have currently earned $45 in rake. Yet I have $0.00 rakeback and next to Carbon Poker it shows a red 0%.

    Did I do something wrong, or does anyone know what is happening
    Any help would be appreciated.
    Hiya,

    You have done nothing wrong!

    Your account is a VIP account at Carbon. And so the rate of reward they give you changes continuously and is based on points and not rake. Hence in our system we cannot assign a single value to your account. So all is fine
    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
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    Wonderful ! This answered one of my questions but the other question I had is where is my bonus presented ? I don't see anything in my carbon account and haven't recieved anything thus far and have earned above the necessary 75 vp's for a10$ release ....

  4. #4
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by Soulj4 View Post
    Wonderful ! This answered one of my questions but the other question I had is where is my bonus presented ? I don't see anything in my carbon account and haven't recieved anything thus far and have earned above the necessary 75 vp's for a10$ release ....
    That my friend you will need to check with Carbon as we cannot see your account details there.

    support@carbonpoker.com

    Let me know if you get no joy by Monday
    Best wishes

    Johnny

    Skype: rakeback1


  5. #5
    Junior Member
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    Quote Originally Posted by RakeTheRake View Post
    Hiya,

    You have done nothing wrong!

    Your account is a VIP account at Carbon. And so the rate of reward they give you changes continuously and is based on points and not rake. Hence in our system we cannot assign a single value to your account. So all is fine
    Ah, I see, thank you for your response. This sucks, because I feel like RTR would provide me with more money then their VIP Program, which gives me back something like .03 cents per day. Awesome.

    Anyway, thanks for letting me know what was up.

    There is no way to change from VIP to RTR?

  6. #6
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by njantirice View Post
    Ah, I see, thank you for your response. This sucks, because I feel like RTR would provide me with more money then their VIP Program, which gives me back something like .03 cents per day. Awesome.

    Anyway, thanks for letting me know what was up.

    There is no way to change from VIP to RTR?
    Hiya, Sorry about that...
    We do enter you in to the races and freerolls and also you get free training.

    You might want to think about another room where you can get 30-40% rakeback from scratch?

    Let me know if i can help
    Best wishes

    Johnny

    Skype: rakeback1


  7. #7
    Junior Member
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    Dec 2011
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    Hello,

    I also got a question about this... I already e-mailed you guys but I guess it's been answered here.

    I'm playing on RPM poker which is the same as Lock, and have the same problem as OP.

    I understand your reply, but does this mean we don't get any cash back at all? We just get points from RPM (or Lock/Carbon)?

  8. #8
    Junior Member
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    Dec 2011
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    Never mind already got it

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