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  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    3

    NO Carbon rakeback for past month...

    Carbon is supposed to pay rakeback daily...I have not been paid rakeback for the past month. Is everyone else getting their carbon rakeback but me?

  2. #2
    Junior Member
    Join Date
    Dec 2011
    Posts
    7
    Quote Originally Posted by sungbuddy View Post
    Carbon is supposed to pay rakeback daily...I have not been paid rakeback for the past month. Is everyone else getting their carbon rakeback but me?
    Hi sungbuddy,

    We pay rakeback daily into player accounts at midnight, not monthly. Please let me know your CarbonPoker username and I will look into this immediately.

    Thanks.

  3. #3
    Junior Member
    Join Date
    Apr 2011
    Posts
    3
    CarbonPoker Rep,

    I sent you a pm with my username. I hope you can help. Thanks.

  4. #4
    Junior Member
    Join Date
    Dec 2011
    Posts
    7
    Quote Originally Posted by sungbuddy View Post
    CarbonPoker Rep,

    I sent you a pm with my username. I hope you can help. Thanks.
    Thanks for the PM. After reviewing your account, I see that you received your rakeback payment each day at midnight for the previous days play.

    You can view your rakeback report here: https://secure.carbonpoker.ag/rakeba...t_history.html

    Let me know if you need anything else.

    Thanks.

  5. #5
    Junior Member
    Join Date
    Apr 2011
    Posts
    3
    Quote Originally Posted by CarbonPoker Rep View Post
    Thanks for the PM. After reviewing your account, I see that you received your rakeback payment each day at midnight for the previous days play.

    You can view your rakeback report here: https://secure.carbonpoker.ag/rakeba...t_history.html

    Let me know if you need anything else.

    Thanks.
    Sorry I was confused because my RTR account says Dec is NOT paid and was not aware I could check through the Carbon site. Thanks

  6. #6
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,355
    Quote Originally Posted by sungbuddy View Post
    Sorry I was confused because my RTR account says Dec is NOT paid and was not aware I could check through the Carbon site. Thanks
    hey sung, sorry for any confusion but we cant change that in our system.
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  7. #7
    Junior Member
    Join Date
    Dec 2011
    Posts
    7
    No worries. Let me know if you need anything else.

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