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  1. #11
    Junior Member
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    Apr 2011
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    Can I ask a question about receiving the 2nd part of the monthly rakeback (the bonus cash). In my case this was 19% of last months (July) rake. This hasnt been transferred to my cash balance despite earning plenty points this month (Aug). is there a particular date they pay this on, or is there some other requirement to get it?

  2. #12
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    Quote Originally Posted by Scudder View Post
    Can I ask a question about receiving the 2nd part of the monthly rakeback (the bonus cash). In my case this was 19% of last months (July) rake. This hasnt been transferred to my cash balance despite earning plenty points this month (Aug). is there a particular date they pay this on, or is there some other requirement to get it?
    Hey Scudder

    The 2nd part should be in your bonus account and you clear it while playing this month - at a very easy rate of $16 per 100 points. (about $5 in rake based on $1 tourney fees = 21 points).

    Take a look there and if you cannot see it - contact thei CS here
    support@gentingpoker.com

    And if no joy, let our CS team and they will kick some Genting butt for you !
    Best wishes

    Johnny

    Skype: rakeback1


  3. #13
    Junior Member
    Join Date
    Aug 2011
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    Hi RaketheRake I am currently pending verification for genting, can you check I'm tracking okay please so that I can continue playing?

  4. #14
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    Quote Originally Posted by Gazzy View Post
    Hi RaketheRake I am currently pending verification for genting, can you check I'm tracking okay please so that I can continue playing?
    Hey Gazzy - i have emailed them to find out but since it is Sunday i am not overly hopeful of a response...still you never know! If i hear i will be in touch
    Best wishes

    Johnny

    Skype: rakeback1


  5. #15
    Junior Member
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    Aug 2011
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    Quote Originally Posted by RakeTheRake View Post
    Hey Gazzy - i have emailed them to find out but since it is Sunday i am not overly hopeful of a response...still you never know! If i hear i will be in touch
    Guess no update yet

  6. #16
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    Quote Originally Posted by Gazzy View Post
    Guess no update yet
    Alas no sorry!
    We'll be on it first thing tomorrow for you.
    Best wishes

    Johnny

    Skype: rakeback1


  7. #17
    Junior Member
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    Aug 2011
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    Quote Originally Posted by RakeTheRake View Post
    Alas no sorry!
    We'll be on it first thing tomorrow for you.
    Okay keep me updated please, thanks!

  8. #18
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    Quote Originally Posted by Gazzy View Post
    Okay keep me updated please, thanks!
    Confirmed as tracking! Email sent
    Best wishes

    Johnny

    Skype: rakeback1


  9. #19
    Junior Member
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    Aug 2011
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    7
    Quote Originally Posted by RakeTheRake View Post
    Confirmed as tracking! Email sent
    Confirmed the reception of the email thank you.
    One more question, under the rake summary on the website, it says I have raked $35.66 and then a date underneath it which says August 15th 3:24pm, this is my rake from cash yeah but I played quite a lot of tournies too which I raked $124 in which doesn't seem to be accounted for?

    Thanks.

  10. #20
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    Quote Originally Posted by Gazzy View Post
    Confirmed the reception of the email thank you.
    One more question, under the rake summary on the website, it says I have raked $35.66 and then a date underneath it which says August 15th 3:24pm, this is my rake from cash yeah but I played quite a lot of tournies too which I raked $124 in which doesn't seem to be accounted for?

    Thanks.
    Hey Gazzy

    Will look in to that for you - my report shows $90 in tourney rake (up until the yesterday's close of play on Genting time) so not sure why it isnt displaying on yours
    But no worries, we'll get it done.
    Best wishes

    Johnny

    Skype: rakeback1


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