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  1. #11
    Junior Member
    Join Date
    May 2014
    Posts
    6
    No, everything is not working fine if I'm not opted into May.

    I'm sure I'm opted in, because I could not find any way to see in my account if I was opted in (I think this would be good to have to avoid this kind of unclarity). Therefore I opted in again a while later (probably the same day), and I was assured by the response from your system that I was already opted in. So I started playing instead of bothering you with questions if I was really opted in.

    If you're still saying I'm not opted in for May, something IS wrong, and I'm very unhappy because I will not receive the promised 30% extra rake back which was the reason for me to sign up.

    So, are you still saying I'm not opted into May? If this is the case something is wrong at your end because I'm 100% sure I've opted in twice in May, and as I've said several times I was told I was already opted in. Can't get any clearer than that.

    I expect you to fix this if I'm not registered as opted in for May.
    Last edited by bjorne; Thu 26th Jun 2014 at 22:42.

  2. #12
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by bjorne View Post
    No, everything is not working fine if I'm not opted into May.


    I'm sure I'm opted in, because I could not find any way to see in my account if I was opted in (I think this would be good to have to avoid this kind of unclarity). Therefore I opted in again a while later (probably the same day), and I was assured by the response from your system that I was already opted in. So I started playing instead of bothering you with questions if I was really opted in.


    If you're still saying I'm not opted in for May, something IS wrong, and I'm very unhappy because I will not receive the promised 30% extra rake back which was the reason for me to sign up.


    So, are you still saying I'm not opted into May? If this is the case something is wrong at your end because I'm 100% sure I've opted in twice in May, and as I've said several times I was told I was already opted in. Can't get any clearer than that.


    I expect you to fix this if I'm not registered as opted in for May.

    Hi Bjorne


    I have sent you an email with the details of the times you opted in. Unfortunately none of them were in May and though you may have clicked the May promotion Opt in Button, you did so in June and the T&Cs say that you must opt in in May....Sorry!
    Best wishes

    Johnny

    Skype: rakeback1


  3. #13
    Junior Member
    Join Date
    May 2014
    Posts
    6
    Ah, yes I actually forgot I did click the May opt-in in June also, since I was being paranoid about not being able to see that I was actually opted in in my account. Again it said I was already opted in.

    I've used several browsers to access RakeTheRake, and I was able to locate the May opt-in requests in the history of a Mozilla browser. It seems this browser was only used for these two requests, Late May 2nd and early May 3rd. My timezone is CET.

    In June I used a different browser, maybe this is why June worked but May didn't? But as I said, I know what I saw, I was opted in when I checked. I would have asked if I wasn't convinced I was opted in.

    May opt-in Mozilla.png

  4. #14
    Junior Member
    Join Date
    May 2014
    Posts
    6
    Ok, I understand this can't be resolved with Party even if I did click in May.
    So I'll have to take my loss, case closed.

  5. #15
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by bjorne View Post
    Ok, I understand this can't be resolved with Party even if I did click in May.
    So I'll have to take my loss, case closed.
    Hi Bjorn

    We have asked Party to credit you $50 in tournament dollars as a gesture of good will. I realise it's not as much as the rakeback might have been but hopefully it counts for something
    Best wishes

    Johnny

    Skype: rakeback1


  6. #16
    Junior Member
    Join Date
    May 2014
    Posts
    6
    Thank you, that's a nice gesture. I did receive those tournament dollars.

  7. #17
    Junior Member
    Join Date
    Sep 2014
    Posts
    1
    When do I receive rake back from Erverst on RTR ?

  8. #18
    Moderator RTR Rachel's Avatar
    Join Date
    Mar 2011
    Posts
    75
    Quote Originally Posted by habakuk2006 View Post
    When do I receive rake back from Erverst on RTR ?
    Hi, thanks for your message.

    At Everest, players manually convert their points to cash. Therefore, you can access your rewards via your poker account.
    Best wishes

    Rachel


  9. #19
    Junior Member
    Join Date
    Apr 2011
    Posts
    3
    hi, is it going to be another promotions at bwin, party and WPT in the near future? , because in the last couple of month, there haven't been one for cash players , not even the race

  10. #20
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by astro View Post
    hi, is it going to be another promotions at bwin, party and WPT in the near future? , because in the last couple of month, there haven't been one for cash players , not even the race
    We are working on it. Party have changed management recently and are still getting used to things. We are continuing to pressure them.
    Best wishes

    Johnny

    Skype: rakeback1


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