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  1. #11
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by omppurosvo View Post
    Hi, I haven't been paid any rakeback yet this month from William Hill. I also sent couple of e-mails last week but didn't get an answer. Am I getting paid all the rakeback so far for the month tomorrow?
    Hey O

    WH say there are restrictions on your WH account

    You need to contact their support and get the restrictions removed.

    Then ask them to credit your rakeback
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  2. #12
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    Thank you for your answer. The restrictions are now lifted but they told me to contact you again when I asked them if they could credit the rakeback.

    Here's the message:
    The concern you are referring to is from your affliate they are the one who can issue that as that is from their promotion. What I can only do is to lift restrictions from your account from receiving bonus and it is already done. Kindly contact them and tell them that your restriction is now lifted

  3. #13
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by omppurosvo View Post
    Thank you for your answer. The restrictions are now lifted but they told me to contact you again when I asked them if they could credit the rakeback.

    Here's the message:
    The concern you are referring to is from your affliate they are the one who can issue that as that is from their promotion. What I can only do is to lift restrictions from your account from receiving bonus and it is already done. Kindly contact them and tell them that your restriction is now lifted
    OK we have requested this. It might take a couple of days
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  4. #14
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    So I got my first two payments, first one yesterday for presumably week 1 and second today but the numbers are ridiculously low. According to your tracking I had raked $2,528.23 by the end of the Sunday so I just got over the 55% mark. Rakeback figure is at 1,390.53.

    Yet the first payment made was €286.11 and the second one €343.63 which sumps up at €629.74. That's nowhere near what I was expecting. My HEM (I know it's not accurate anymore but I've played basically break even poker so the new system shouldn't have that much effect) shows I've raked over €2200 by the end of the Sunday. I also did some calculations on William Hill points and they show that I've raked way over €2000.

    Is there some error on your payments or why I've been paid so little? Thanks for your response.

  5. #15
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by omppurosvo View Post
    So I got my first two payments, first one yesterday for presumably week 1 and second today but the numbers are ridiculously low. According to your tracking I had raked $2,528.23 by the end of the Sunday so I just got over the 55% mark. Rakeback figure is at 1,390.53.

    Yet the first payment made was 286.11 and the second one 343.63 which sumps up at 629.74. That's nowhere near what I was expecting. My HEM (I know it's not accurate anymore but I've played basically break even poker so the new system shouldn't have that much effect) shows I've raked over 2200 by the end of the Sunday. I also did some calculations on William Hill points and they show that I've raked way over 2000.

    Is there some error on your payments or why I've been paid so little? Thanks for your response.
    Hey O

    OK probably best we dont discuss your personal account here. Also this is better dealt with by our CS team

    If you contact our support team here they will try to help you.
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  6. #16
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    I contacted the support. Hoping for a quick reply.

  7. #17
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by omppurosvo View Post
    I contacted the support. Hoping for a quick reply.
    They will need to contact WH so it might take a day or so
    This SBR system is new to everyone so we are all learning!

    Cheers
    Best wishes

    Johnny

    Skype: rakeback1



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

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