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  1. #1
    Junior Member
    Join Date
    Sep 2015
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    2

    Withdraw

    Hello

    The room not answer my mails and hold back my money more than 24 hrs. I verified my account before deposit and everything ok. I start playing and I see the 30% cashable rakeback not 30%. Random split non-cashable points and the room count my rake Euro but the rakeback is $. I have only 0.85Euro minus these non-cashable points. It's not to correct I think. Anyway I request a withdraw and lost all contact the support.

    Please help me this situation.

    Thanks
    Last edited by Ragemarci; Fri 27th Oct 2017 at 07:30.

  2. #2
    Moderator RTR Victoria's Avatar
    Join Date
    Mar 2011
    Posts
    97
    Hi Ragemarci,

    I have spoken to Redkings this morning about your situation and the have told me the following:

    I have checked their account and I can see that the payments department is processing their withdrawal.

    As soon as it is successfully processed we will send them an email to inform them.
    As this is their 1st withdrawal it may take slightly longer to process their withdrawal.
    Once They receive the confirmation email that their withdrawal has been successfully processed it will then be in their Skrill account within 24 hours.
    They have also informed me that the points and rakeback are correct. they used the following example for how points are calculated:

    Points are worth 30 per 1 USD

    You rake $100 and receive 1000LP

    With 30% rakeback you'll receive $30 which would be 30 x 30LP, which would equal 900 cashable LP. This would leave you with 100LP which are non cashable but can be used at a rate of $1 for 100 non cashable LP, these can be used in tournaments.

    With respect to the exchange rate, Redkings confirmed that the points are calculated using the current USD - Euro exchange rate on the date that the points are earned.
    Best wishes

    Victoria



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  3. #3
    Junior Member
    Join Date
    Sep 2015
    Posts
    2
    "Skrill account within 24 hours" index.png And nothing happens yet

  4. #4
    Moderator RTR Victoria's Avatar
    Join Date
    Mar 2011
    Posts
    97
    Hi Ragemarci,

    I'm investigating this further with Redkings and will update you as soon as I hear from them.
    Best wishes

    Victoria



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  5. #5
    Moderator RTR Victoria's Avatar
    Join Date
    Mar 2011
    Posts
    97
    Hi Ragemarci,

    Redkings have now informed me that the payment has been paid. The payment was made at 11:35 GMT.
    Best wishes

    Victoria



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

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