728x90 Main Content (Top)

Thread: josep

Results 1 to 8 of 8
Like this thread?
 
  1. #1
    Junior Member
    Join Date
    Oct 2013
    Posts
    17

    josep

    Hi Guys,

    I joined up with Betsafe earlier this week and have been 'Pending Verification' ever since. Can you let me know the situation please and whether everything was set up/tracking correctly.

    Thanks in advance

  2. #2
    Moderator RTR Cooper's Avatar
    Join Date
    Mar 2011
    Posts
    65
    Quote Originally Posted by gargon View Post
    Hi Guys,

    I joined up with Betsafe earlier this week and have been 'Pending Verification' ever since. Can you let me know the situation please and whether everything was set up/tracking correctly.

    Thanks in advance
    Hi gargon,
    Thanks for your message.
    The verification process can take a couple of days so thanks for being patient over the weekend.
    We have now heard back from Betsafe who have retagged your account to us.
    You should have received a separate email from us explaining this.
    If you log into your RTR account, you will now see your Betsafe account among your verified Poker Rooms.
    I hope this helps. Please feel free to contact us if you have any further questions.
    Best wishes

    Cooper



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  3. #3
    Junior Member
    Join Date
    Oct 2013
    Posts
    17
    Hi,

    Yes I got the email. Thanks for re-tagging the account, I have no idea why it didn't track first time?!

    Anyhow, in an unrelated topic, can I ask when you guys are planning on paying out for last months Gadget Chase on Ladbrokes? Rather thank starting a new thread I though I might as well ask here. Let me know.

    Thanks

  4. #4
    Moderator RTR Cooper's Avatar
    Join Date
    Mar 2011
    Posts
    65
    Quote Originally Posted by gargon View Post
    Hi,

    Yes I got the email. Thanks for re-tagging the account, I have no idea why it didn't track first time?!

    Anyhow, in an unrelated topic, can I ask when you guys are planning on paying out for last months Gadget Chase on Ladbrokes? Rather thank starting a new thread I though I might as well ask here. Let me know.

    Thanks
    Hi gargon,
    Thanks for your message.
    Ladbrokes have confirmed that players who raked over $200 in December received a tournament token.
    I hope that helps. Please feel free to contact us if you have any further questions.
    Best wishes

    Cooper



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  5. #5
    Junior Member
    Join Date
    Oct 2013
    Posts
    17
    Quote Originally Posted by RTR Cooper View Post
    Hi gargon,
    Thanks for your message.
    Ladbrokes have confirmed that players who raked over $200 in December received a tournament token.
    I hope that helps. Please feel free to contact us if you have any further questions.
    ??? What about the $50 Amazon Voucher that I worked for/won in December??? I knew you guys were scrapping the chase from January but what about the December prizes? I don't remember any information regarding those rewards not being paid out...Please explain. Not impressive at all considering we've already lost all our linked privileges since the iPoker move!

  6. #6
    Moderator RTR Cooper's Avatar
    Join Date
    Mar 2011
    Posts
    65
    Quote Originally Posted by gargon View Post
    ??? What about the $50 Amazon Voucher that I worked for/won in December??? I knew you guys were scrapping the chase from January but what about the December prizes? I don't remember any information regarding those rewards not being paid out...Please explain. Not impressive at all considering we've already lost all our linked privileges since the iPoker move!
    Hi gargon,
    Thanks for your message.
    I assume you are talking about the iTunes voucher.
    According to our reports, you fell short of the $350 rake requirement needed to earn the voucher in December.
    There were reporting errors towards the end of December while Ladbrokes changed networks and were sorting out the rake statistics that they provide for the affiliates. This may have caused your stats to fluctuate slightly but was fixed by early January.
    I hope this helps. Let us know if you have any further queries.
    Last edited by RTR Cooper; Tue 21st Jan 2014 at 12:25.
    Best wishes

    Cooper



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

  7. #7
    Junior Member
    Join Date
    Oct 2013
    Posts
    17
    Quote Originally Posted by RTR Cooper View Post
    Hi gargon,
    Thanks for your message.
    I assume you are talking about the iTunes voucher.
    According to our reports, you fell short of the $350 rake requirement needed to earn the voucher in December.
    There were reporting errors towards the end of December while Ladbrokes changed networks and were sorting out the rake statistics that they provide for the affiliates. This may have caused your stats to fluctuate slightly but was fixed by early January.
    I hope this helps. Let us know if you have any further queries.
    Ok,

    well I was obviously basing my knowledge on your recorded stats on my raketherake stats page and my subsequent Ranking Table placing. I know I worked hard last month and am quite surprised I didn't get the voucher but, having contacted Ladbrokes, they seem to be confirming that I didn't rake enough so, my mistake.

    Thanks

  8. #8
    Moderator RTR Cooper's Avatar
    Join Date
    Mar 2011
    Posts
    65
    Quote Originally Posted by gargon View Post
    Ok,

    well I was obviously basing my knowledge on your recorded stats on my raketherake stats page and my subsequent Ranking Table placing. I know I worked hard last month and am quite surprised I didn't get the voucher but, having contacted Ladbrokes, they seem to be confirming that I didn't rake enough so, my mistake.

    Thanks
    Hi gargon,
    Thanks for your understanding on this. One of my colleagues is going to drop you an email regarding various options going forward.
    Best wishes

    Cooper



    ALREADY HAVE AN ACCOUNT WITH PARTY POKER? TRY RETAGGING IT TO US HERE

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •