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  1. #1
    Member
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    Apr 2011
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    Latest Carbon $5k Freeroll

    I min-cashed for $45 last Sunday. But Carbon is showing this as a play-through bonus and not cashable? This must be a mistake correct?

  2. #2
    Administrator RakeTheRake's Avatar
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    Dec 2004
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    2,348
    Quote Originally Posted by alydar21 View Post
    I min-cashed for $45 last Sunday. But Carbon is showing this as a play-through bonus and not cashable? This must be a mistake correct?
    Sounds like a clerical error. We will let them know ASAP
    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
    Member
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    Apr 2011
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    Here was Carbon's response to me...Has there always been a 7 day waiting period?

    Dear Larry,

    Thank you for contacting us.

    The bonus is showing as cash on your account you will be able to confirm this on the “Cashier” section. Please remember that you are unable to cash it out before the 7 days time frame finished.

  4. #4
    Junior Member
    Join Date
    Dec 2011
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    7
    This is correct. Please PM me your username and I will put the funds back in your account, since you were unaware of this.

    Thanks.

  5. #5
    Junior Member
    Join Date
    Dec 2011
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    7
    After looking into your account, you have one day left before the winnings are cleared.

  6. #6
    Member
    Join Date
    Apr 2011
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    21
    No problem. Sorry I didn't know of this waiting period. Your punctual service is great as usual (as are the perks

  7. #7
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
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    2,348
    Quote Originally Posted by alydar21 View Post
    No problem. Sorry I didn't know of this waiting period.
    FYI we think that this 7 day rule is terrible. Freeroll cash should be free to withdraw immediately. OUr Carbon contact agrees and is working to get this changed ASAP.
    Best wishes

    Johnny

    Skype: rakeback1


  8. #8
    Member
    Join Date
    Apr 2011
    Posts
    21
    Hate to miss the next 5k freeroll, but didn't qualify.

    Holdem Manager was down due to Carbon's software upgrade. Even HM's staff couldn't figure it out. And it is still sporadic. As a result, my tracked play was minimal.

    signed,
    bummed out

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