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  1. #1
    Junior Member
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    Jan 2016
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    Betfair not updating

    Hi the rakerace hasnt updated since January and my rakeback doesnt update , any ideas whats happening ?

    Thanks.

  2. #2
    Administrator RakeTheRake's Avatar
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    Quote Originally Posted by YNWA View Post
    Hi the rakerace hasnt updated since January and my rakeback doesnt update , any ideas whats happening ?

    Thanks.
    Hey YNWA

    I see you have two accounts at Betfair with us (perhaps you changed a screen name at some point?)
    Any how i see rake against one of them in January and against the other for Feb and March

    April wont have updated yet as it's the weekend.

    The races have been updating fine
    Here is March
    https://www.raketherake.com/leaderbo...7500-race-2309

    Hers is Feb
    https://www.raketherake.com/leaderbo...7500-race-2293

    So everything looks in order


    Feel free to email me if you have any other questions
    Best wishes

    Johnny

    Skype: rakeback1


  3. #3
    Junior Member
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    Jan 2016
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    24
    Ye i had a change of name ,Its my newest username from march that doesn't seem to be updating. When i click on the rakerace on my new username it doesn't show anything either. It just says not updated since january. And the rakeback shows as 0.

  4. #4
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
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    2,338
    Quote Originally Posted by YNWA View Post
    Ye i had a change of name ,Its my newest username from march that doesn't seem to be updating. When i click on the rakerace on my new username it doesn't show anything either. It just says not updated since january. And the rakeback shows as 0.
    Hi I tried to email you

    It bounced back...
    Can you update your email in the RTR system please as I get this message
    "Reason: Remote SMTP Server Returned: 550-5.1.1 The email account that you tried to reach does not exist. "
    Let me know
    Best wishes

    Johnny

    Skype: rakeback1


  5. #5
    Junior Member
    Join Date
    Jan 2016
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    24
    The email address i have entered is correct , i'm receiving emails about replies to threads on here.

  6. #6
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
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    2,338
    Quote Originally Posted by YNWA View Post
    The email address i have entered is correct , i'm receiving emails about replies to threads on here.
    Odd
    PLease can you send me an email to

    help@raketherake.com
    Then i can reply to that

    Best wishes

    Johnny

    Skype: rakeback1


  7. #7
    Junior Member
    Join Date
    Jan 2016
    Posts
    24
    Sent and thanks

  8. #8
    Junior Member
    Join Date
    Apr 2016
    Posts
    1
    Hello, I've registered there via your site but since registration (more than a month ago) I don't receive any rakeback. Help)

  9. #9
    Administrator RakeTheRake's Avatar
    Join Date
    Dec 2004
    Posts
    2,338
    Quote Originally Posted by 123saney View Post
    Hello, I've registered there via your site but since registration (more than a month ago) I don't receive any rakeback. Help)
    Hey 123saney

    You need to cash in your Betfair Points in the Poker Client
    This will give you 35% Rakeback
    If you have any questions, get in touch with their support on live chat and they will definitely help you https://en-betfair.custhelp.com/

    Hope that helps
    Best wishes

    Johnny

    Skype: rakeback1


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