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  1. #1
    Junior Member
    Join Date
    Jul 2016
    Posts
    4

    Angry Rakeback has been wiped to zero for this months rake!!!

    Hi i had my rake building up on my betfair account this month i logged on this morning and all my rake has been wiped and i cant get and answer from support as to why can anyone enlighten me.
    Thanks Joe.

  2. #2
    Moderator RTR Victoria's Avatar
    Join Date
    Mar 2011
    Posts
    85
    Hi Parzonz2010,

    I have checked with the recent reports we have received from Betfair and can see that you were previously appearing in them. When checking the latest report I was unable to find yoru account.

    I have contacted Betfair to clarify the situation and ensure that your stats appear in the next report we receive.

    Once I have heard back from them I will let you know.
    Best wishes

    Victoria


  3. #3
    Junior Member
    Join Date
    Jul 2016
    Posts
    4
    Brilliant this is a big mistake realy as i was planning on grinding out alot this month now im having second thoughts if my rake is just being misplaced
    Thanks.

  4. #4
    Moderator RTR Victoria's Avatar
    Join Date
    Mar 2011
    Posts
    85
    I'm speaking to our rep there at the moment to get this resolved as soon as possible.

    Please rest assured that all of your rake will be recorded correctly by the room and will not be misplaced.
    Best wishes

    Victoria


  5. #5
    Junior Member
    Join Date
    Jul 2016
    Posts
    4
    Thanks for the fast response its appreciated alot look forward to hearing from you.

  6. #6
    Junior Member
    Join Date
    Jul 2016
    Posts
    4
    ok seems to be fixed now one more thing is when do we reiceve the rakeback thanks.

  7. #7
    Junior Member
    Join Date
    Apr 2011
    Posts
    7
    Rakeback is in the form of granting you the top VIP level for cashing in VPPs, so just cash in your VPPs by choosing Cashier and then My Account, and then VIP points and then Cash out VPPs. Rake Race payments get deposited straight to the main Betfair wallet (not the Poker wallet).

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