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  1. #1
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    Apr 2011
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    will hill rakeback

    hi, when is this paid. normally it hits my account by the 7th, and its now the tenth and no sign of it yet.

    thanks

    fasttrevor

  2. #2
    Moderator RTR Rachel's Avatar
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    Quote Originally Posted by fasttrevor View Post
    hi, when is this paid. normally it hits my account by the 7th, and its now the tenth and no sign of it yet.

    thanks

    fasttrevor
    Hi fasttrevor

    Thanks for your post

    I can't seem to find a WH account registered to you in our system. Could you let me know your screen name (the name you see whilst at the table) and I'll be able to look into this further for you.

    I look forward to hearing from you
    Best wishes

    Rachel


  3. #3
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    hi, my ipoker will hills screen name is fasttrevor, as u can see im on the rake race leader boards but cant see my stats. im sure ive been receiving rakeback everymonth

  4. #4
    Moderator RTR Rachel's Avatar
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    Quote Originally Posted by fasttrevor View Post
    hi, my ipoker will hills screen name is fasttrevor, as u can see im on the rake race leader boards but cant see my stats. im sure ive been receiving rakeback everymonth
    Hi fasttrevor

    Thanks for your post and confirming your details.

    I've added your WH account to your account with us so you should now be able to view your stats updating.

    I will look into your payment with the poker room and let you know as soon as I hear from them
    Best wishes

    Rachel


  5. #5
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    hi, thanks for getting back to me, but can u tell where the problem is.

    what i mean by that is, have u sent rakeback to my account and it has not been credited. or is there some problem at will hill end.

    thanks

  6. #6
    Moderator RTR Rachel's Avatar
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    Quote Originally Posted by fasttrevor View Post
    hi, thanks for getting back to me, but can u tell where the problem is.

    what i mean by that is, have u sent rakeback to my account and it has not been credited. or is there some problem at will hill end.

    thanks
    Hi Fasttrevor

    Thanks for your post

    Due to the sensitive nature of the information, I have sent my response to your registered email address.
    Best wishes

    Rachel


  7. #7
    Junior Member
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    Apr 2011
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    hi rachel,

    this is all sorted now, thank you very much for help

    cheers

    fasttrevor

  8. #8
    Moderator RTR Rachel's Avatar
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    Mar 2011
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    Quote Originally Posted by fasttrevor View Post
    hi rachel,

    this is all sorted now, thank you very much for help

    cheers

    fasttrevor
    Hi fasttrevor

    Thanks for your post and letting me know, glad we were able to help
    Best wishes

    Rachel


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