- Good selection of games
- Audited by eCOGRA
- Open since 1998 — long history of success
- Has won multiple awards, including Best in Online Gaming
- Email-only support
- One software provider
- Excludes a number of notable countries
- High wagering requirements on the bonus
Few online casinos can boast the same history of success as Jackpot City. Launched in 1998, Jackpot City has racked up several awards (like Best of Online Gaming) and accumulated nearly four million customers.
This massive customer base has allowed Jackpot City Casino to remain one of the premier European online gaming sites. They serve many different countries in Europe, thanks to their license with the Malta Gaming Authority (MGA). They also hold licensing with Canada’s Kahnawake Gaming Commission (KGC).
Despite their multiple licenses, Jackpot City restricts some key nations from their site like UK, Australia, Israel, South Africa, Portugal, Turkey, Austria and Spain can’t enjoy this casino.
But if you are eligible to play at Jackpot City Casino, then it’s worth reading on to find out what they offer regarding software, games, banking, and customer service.
Software and Games
One of the first things that you’ll notice upon visiting Jackpot City is their website design. The homepage features a vibrant city with dozens of skyscrapers in the background (PC/Mac version). This spectacle is unique and welcome at a time when many other gaming sites are going simple.
All of the games here are supplied by Microgaming. The Isle of Man software company has released more games than anybody else (600+ to date), ranging from slots to live dealer casino products.
Some of Microgaming’s hit slots include Avalon (I & II), Bar Bar Black Sheep, Battlestar Galactica, Bridesmaids, Game of Thrones, Hitman, Immortal Romance, Jurassic Park, Lost Vegas, Major Moolah, Mega Moolah, Playboy, Tarzan, Terminator 2, and Thunderstruck (I & II).
Microgaming also has a nice selection of live casino options, such as baccarat, blackjack, casino hold’em, and roulette. Like any other quality casino developer, they feature plenty of virtual table games too.
Our only complaint about the game selection is that Jackpot City doesn’t have any other providers. It’s always nice to have access to multiple software companies, so that you can take advantage of different graphics and game designs. But we’ll certainly take what’s available from Microgaming.
Featured JackpotCity Slots
JackpotCity Casino’s slots section Is entirely comprised of Microgaming slots. This aspect could be good or bad, depending upon how much you like Microgaming.
Here are a few of JackpotCity’s more-popular games:
- Carnival — Cartoonish slot that blends elements of traditional and Brazilian carnivals.
- Jurassic Park — This realistic game is based on the original Jurassic Parktrilogy (1993-2001).
- Thunderstruck II — Norse mythology slot that has a fun second-screen bonus round and big jackpot.
- Tomb Raider — Based on the 2001 same-titled film starring Angelina Jolie.
- Treasure Nile — A simple Egyptian-themed slot that offers a large progressive jackpot.
- Voila — This game focuses on the delicious food and romance that Paris is famous for.
The good news is that you can look forward to over 300 slots at JackpotCity. One potential problem, though, is that all of these games will be from Microgaming.
Again, you have to like Microgaming slots in order to enjoy the selection here. You should also note that some of the games covered above may not be available outside of the UK-based version of JackpotCity.
Banking and Customer Service
Jackpot City offers a large number of deposit and withdraw options.
Deposit methods include Visa, MasterCard, Neteller, Skrill, ClickandBuy, EcoPayz, eChecks, iDEAL, Maestro, MasterCard, Paysafe Card, Postepay, Visa Debit, Visa Electron, instaDebit, Entropay, Sofortuberwaisung, POLi, Envoy, EZIPay, Lobanet, UseMyFunds, QIWI, and Direct Bank Transfer.
Players can cash out with Visa, Neteller, Skrill, ACH, Cheque, ClickandBuy, EcoPayz, iDebit, MasterCard, Neteller, Pay Spark, PayPal, instaDebit, EZIPay, eChecks, QIWI, and Easy EFT.
Allow 24-48 hours for eWallet withdrawals to clear. Credits cards take 2-6 days via cashouts. Checks have the longest wait time, taking 14-21 days to arrive.
Moving to customer service, perhaps the biggest downside to Jackpot City Casino is that they only offer email support.
Live chat is the standard for contacting casino support, which makes it disappointing that Jackpot City doesn’t have this option. But on the bright side, their customer service department is open 24/7.
Safety and Security
Jackpot City protects players’ data and banking information with secure socket layer (SSL) technology.
This casino ensures players of fair gaming via third-party testing from eCOGRA, which is arguably the gold standard in online gaming auditing.